Terms of delivery

Please note that this is a translation from our terms of delivery in swedish, and for any legal purposes the original terms of sale in swedish apply.

Delivery time
Products in stock are usually delivered within 2-5 workdays.

Products not in stock are usually delivered within 12 weeks, depending on the products status in our internal ordering from the factory at the time of places order. Special orders (such as i.e. individually adjusted equpment) are also normally delivered within 12 weeks.

Delayed delivery
If a delivery is delayed we will notify the customer of this by e-mail, letter or phone. We will always do everything in our power to complete your order. However, there are occasions where we cannot do so, for example when a supplier cannot complete their undertaking towards us. We reserve the right to waive all demands for compensation concerning delayed deliveries.

Freight and freight classes
Pick-up from store, Karlskoga and Degerfors
If you pick up your order yourself from our store no costs are added. If you live in Karlskoga or Degerfors we'll even send the order to your home for free if you choose this option during checkout. We will control the given information against the postal adress stated in the delivery address.

Freight classes
All of our products are divided into freight classes based on the charges of the swedish postal service. If you place an order containing more than one product the shipping costs are combined into one freight class.

You can learn more about our freight classes by clicking here.

Part delivery
If you've placed an order containing one or more products currently not in stock we will preform what we call a "Part delivery".

Practically, this means we'll start by sending the product from your order that are in stock, followed by the rest as they arrive into our stock. We will always contact and inform you when this happens to give you a preliminary delivery date for the remaining products.

Part delivery does not affect the shipping cost. If you have any questions regarding part delivery you're very welcome to contact our customer service.

Risks applying to transportation
We take responsibility for risks that apply during transportation, meaning the risk of damaged or lost goods during transportation from our stock to you. You are responsible for the risks during any product return.

Complaints
In most cases we'll hire "Poståkeriet AB" (the swedish postal services) for our deliveries. Regardless of how your goods are shipped, we always want you to feel satisfied as a customer with our treatment and deliveries. Therefore we'd like to know about it as soon as possible if any problems arise.

Should a product be damaged or incorrectly expedited when it arrives we will undetake the responsibility to correct the error free of charge, but only if if you make a correct complaint (see below).

A complaint must be made within 7 days from the arrival of the product. To make a complaint, please contant our customer service.

Important information when making a complaint:

The date of product pick up
Accurate description of content and packaging (article number and so on)
Name of recipient/customers name as well as any other available information

We will, when we have deemed a product to be incorrectly expedited or damaged either replace or reimburse (cost of product and shipping) it as you wish. We will not reimburse the full shipping cost if you've ordered more products than the faulty product.

Please observe that visible damages to packaging must be reported immidiatley to the delivery man as well as to our customer service for compensation to be paid.

Force Majeure
No Party shall be liable for any failure to perform its obligations where such failure is as a result of Acts of Nature (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity [or telephone service].

Any Party asserting Force Majeure as an excuse shall have the burden of proving that reasonable steps were taken (under the circumstances) to minimize delay or damages caused by foreseeable events, that all non-excused obligations were substantially fulfilled, and that the other Party was timely notified of the likelihood or actual occurrence which would justify such an assertion, so that other prudent precautions could be contemplated.